Free Shipping on Orders over $220. Same Day Dispatch for orders before 12 noon** (AEST)

** Orders received before 12 noon Monday - Friday are dispatched same day, unless an order is out of stock (excludes Public Holidays).

Orders received after 12 noon will be dispatched next business day, unless an item is out of stock 

All orders are subject to stock availability. We make every attempt to have all advertised in-stock items available, however there may be times when certain products sell-out before an order has been processed.

If your product is unavailable at the time of purchase we will contact you and make alternative arrangements.

Deliveries within Australia

Tactical Shop ships with Australia Post.

All deliveries can be tracked via online tracking. A tracking number will be emailed to you when your order is dispatched.

To avoid delays and second delivery charges we strongly recommend that you provide an attended business address where someone will be able to receive and sign for the delivery within normal business hours. 

Deliveries outside Australia

Tactical Shop offers international shipping to New Zealand on a selected range of products*.

The base rate for an Australia Post International Express Mail large satchel will apply for all international orders.

A physical address must be provided for international orders. PO Boxes will not be accepted.

Goods must be signed for on delivery.  

Deliveries can be tracked via Australia Post online tracking. A tracking number will be emailed to you when your order is dispatched.

(*International shipping is only available on products under 2kg and fit within the Australia Post International Express Mail large satchel). 

14 Day Returns Policy

Standard Products* purchased at tacticalshop.com.au may be returned for exchange or refund within 14 days of purchase. (*Standard products do not include customised or special order items.)

Returns must be in brand new condition and in original packaging, with all tags attached.

To arrange a return or exchange:

1. Complete the form below and provide your order number, item name, size, and colour.

2. Specify if return or exchange required. If exchange, please advise the item, size and colour required.

3. Our Customer Service Team will provide a return authorisation (RA) number and details of where to send the goods.

4. Return the goods with a copy of the RA.

Express Post or Courier is recommended for returns so you can track & trace your return. Tactical Shop is not responsible for returned goods that do not arrive at our warehouse.

Goods will be inspected on return and if item can be returned to stock for sale, a refund, credit, or exchange will be processed within 7 days.

Correct fitting and sizing is the responsibility of the customer. Items that do not fit correctly should be returned unsoiled and undamaged, with all tags attached. Refund or correct size replacement will be made available if possible.

Delivery charges to return an item or send a replacement item are the responsibility of the customer.

Refunds for orders placed online are credited back to the original credit card on which the order was purchased.

To check on the status of an exchange or refund, please include your RA Number in the form below.

* Customised Products or Special Order items cannot be returned or exchanged or cancelled. An order for a Customised Product or Special Order item is considered a firm order. Customised products and Special Order items cannot be returned due to customer change of mind, or if wrong colour or wrong size is ordered by the customer. Customised products and Special Order items are indicated on the website item description and/or on the customer Quote and customer Sales Order confirmation.  

Warranty Requests

Products offered on frontlinesafety.com.au are warranted to the original owner against defects in materials and workmanship for 12 months from date of purchase of the product.

If a product fails due to a manufacturing defect within 12 months of purchase, we may repair the product without charge, or replace it at our discretion.

This warranty does not cover damage caused by normal wear and tear, accident, improper care, negligence, or the natural breakdown of colours and materials over extended time and use.

To lodge a warranty claim please provide:

1. Copy of Tax Invoice, including date of purchase, and item, size and colour.

2. Description of the issue

3. Photos of the product

This information is required so we can lodge a warranty claim with the manufacturer on your behalf.

If warranty claim accepted, a Return Authorisation will be emailed and goods must be returned with a copy of the RA. 

Goods returned under warranty claim must be in clean condition, free of mud and dirt. Goods will not be accepted at our warehouse if not clean, and will be returned to the customer. 

Privacy Policy

Your privacy is important to us and always protected. You can be assured that none of your personal information will be passed onto any third parties.

tacticalshop.com.au needs to collect personal information from you such as your name, delivery address, contact phone numbers, email address and credit card details to process your order.

The information collected may also be used to inform you of additional products, services and specials.

All marketing material sent to you will include an ‘opt out’ function whereby you can remove yourself from receiving any future marketing material.

Security

Security and protection of sensitive information is paramount. tacticalshop.com.au is a secure site using the industry standard for encryption technology, Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards.

Whilst every effort is made to update the information contained on this website, Tactical Shop makes no representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website.