Shipping

Next Day Dispatch

Orders are dispatched within 1-2 days of receipt of your order, unless an item is out of stock.

All orders are subject to stock availability. We make every attempt to have all advertised in-stock items available, however there may be times when certain products sell-out before an order has been processed.

If your product is unavailable at the time of purchase we will contact you and make alternative arrangements.

 

Note: Holiday Closure Dates

Closed from Monday 23 Dec 2019 - Friday 3 Jan 2020.

Normal dispatch resumes on Monday 6 Jan 2020

 

 

Deliveries within Australia

Tactical Shop offers Regular Post, Express Post, StarTrack Courier or Pickup In Store when you purchase from our website. 

All deliveries can be tracked via online tracking. A tracking number will be emailed to you when your order is dispatched.

To avoid delays and second delivery charges we strongly recommend that you provide an attended business address where someone will be able to receive and sign for the delivery within normal business hours. 

Deliveries outside Australia

Tactical Shop offers international shipping to New Zealand, USA, Canada & United Kingdom on a selected range of products*.

The base rate for an Australia Post International Express Mail large satchel will apply for all international orders.

A physical address must be provided for international orders. PO Boxes will not be accepted.

Goods must be signed for on delivery.  

Deliveries can be tracked via Australia Post online tracking. A tracking number will be emailed to you when your order is dispatched.

(*International shipping is only available on products under 2kg and fit within the Australia Post International Express Mail large satchel). 

Returns Policy

Products purchased at tacticalshop.com.au can be returned for exchange or refund within 14 days of receipt..

Goods must be in new condition and in original packaging. Goods will be inspected on return and refunds or credit for exchange processed within 7 days.

Correct fitting and sizing is the responsibility of the customer. Items that do not fit correctly should be returned unsoiled and undamaged. Refund or correct size replacement will be made available if possible.

Delivery charges to return an item or send a replacement item are the responsibility of the customer.

Refunds for orders placed online are credited back to the original credit card on which the order was purchased.

To arrange a return or exchange, complete the form below and quote your order number. 

Our Customer Service team will provide a return authorization (RMA) number and details of where to send the goods.

We recommend using Express Post for returns so you can track & trace your return, as we are not responsible for returned goods that go astray.

Warranty

Products offered on tacticalshop.com.au are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product.

If a product ever fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.

Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

Privacy Policy

Your privacy is important to us and always protected. You can be assured that none of your personal information will be passed onto any third parties.

tacticalshop.com.au needs to collect personal information from you such as your name, delivery address, contact phone numbers, email address and credit card details to process your order.

The information collected may also be used to inform you of additional products, services and specials.

All marketing material sent to you will include an ‘opt out’ function whereby you can remove yourself from receiving any future marketing material.

Security

Security and protection of sensitive information is paramount. tacticalshop.com.au is a secure site using the industry standard for encryption technology, Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards.

Whilst every effort is made to update the information contained on this website, Tactical Shop makes no representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website.